ISO 10002 Customer Satisfaction Management System
ISO 10002 Customer Satisfaction Management System is a management approach that enables the company to establish and develop more profitable and long-term relationships with its potential customers. This standard provides for the fulfillment of management commitments related to the creation of a customer-oriented environment that is open to feedback (including complaints), the resolution of each complaint received and the improvement of customer service.
What are the Benefits of ISO 10002 Customer Satisfaction Management System?
- It shows how to follow a path in line with the feedback from customers.
- It improves the awareness and attention of employees about customer complaints.
- It shows that the customer is cared for.
- Provides customer satisfaction.
- It provides solution opportunities by preventing the repetition of complaints.
- Increases the reputation of the organization.
- Reduces the costs of retaining customers.